The person opening their first shop sometimes does something a more experienced operator wouldn't have tried. Not despite their inexperience, but because of it.
Read MoreIt comes when you're not trying — on a ride, half asleep, mid-conversation. The question is whether you're paying attention when it does.
Read MoreJohn Wooden opened every season by teaching his players to put on their socks. The most successful coach in college basketball thought that was the right place to start. He was correct.
Read MoreEvery shop change that ever worked started as a noticing — a question, an inconvenience that wouldn't leave you alone. The mistake is evaluating it too early.
Read MoreAfter the seeds are collected, the right move isn't analysis. It's play — and paying close attention to what lights up when you start moving.
Read MoreThe idea that sounds promising in a meeting and the idea that works in practice are two different things. The gap between them is where most shop improvement gets lost.
Read MoreThe exciting part gives way to something less glamorous — the brick-laying. This is where most shops stall.
Read MoreTo do the work well, you need to avoid rushing. You also need to avoid living with it indefinitely. Most shops err toward one extreme or the other.
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